These terms and conditions apply to the site and all its sections, branches and affiliated websites that refer to these terms and conditions as a reference. When visiting the site, the customer acknowledges his/her agreement to the current terms and conditions. If you do not agree to them, you should not use this site, as the site administrators reserve the right to change parts of the terms and conditions of use, modify them, add information to them or remove them at any time. The changes become effective when they are published on the site without prior notice. Please review the terms and conditions to view any future updates. Your continued use of the site after publishing the updated changes in these terms and conditions of use constitutes (agreement) to those changes. Other obligations:

• The customer bears responsibility for government procedures, whether in the Kingdom of Saudi Arabia or in the country to which he/she will travel - In the event of security emergencies and natural disasters, Ashwaq Trips disclaims responsibility and the policy of airlines and hotels will be applied in cases of cancellation or modification.
• Adjacent or connected rooms are not confirmed and are subject to their availability at hotels.
• Room reservation system (standard) unless otherwise stated in the program and there is no commitment to a specific view - In case of a desire to change the room for any reason, please refer to the hotel management and coordinate with them - Triple rooms are the same size as the standard rooms with the addition of a "sofabed" bed inside the room.
• The time to receive the hotel rooms starts from 2:00 pm to 3:00 pm and the departure time is from 11:00 am to 12:00 pm according to the international hotel system.
• The customer completes the boarding procedures (baggage loading procedures - choosing/changing seats - issuing a boarding pass).
• In the event of any problem or delay due to the lines included in the trip, Ashwaq Trips does not bear responsibility or its procedures and the customer must bear all costs issued in this regard.
• The customer is responsible for securing the rooms.
• Adherence to and adherence to the instructions of the trip supervisor.
• Respect and do not assault the trip supervisors and participants in word or deed. If proven, the company has the right to cancel the trip of the aggressor and does not have the right to claim any amounts paid.
• Do not interfere in the privacy of others and respect the privacy space of each participant.
• Do not photograph the participants without prior permission - In the event of occurrence or repetition of the aforementioned violations, the supervisor has the right to take

appropriate action without the right of the violator to claim any amounts or compensation.

• In the event of non-compliance with the daily program or the mentioned activities, it is not right to claim any amounts as compensation for that.
• If the customer does not wish to complete the trip, the customer bears all transportation costs to/from the hotel and the airport that are not included

in the trip program - Changing the flight date, noting that the amounts paid in advance are non-refundable.

• If the full amount is paid by the customer, he has the right to recover the amount 45 days before the trip and collect a cancellation fee of 3000 riyals in addition to the refund service fees from the Bas Tickets platform.