1. Can I get a refund or transfer my ticket to someone else? No. Tickets purchased through the website or app are non-refundable and non-transferable.

2. Is there an age restriction for attending? Yes. Entry is strictly prohibited for individuals under the age of 18.

3. Can I bring my own food or drinks? No. Outside food and beverages are not permitted and may be confiscated upon entry.

4. What items are prohibited at the event? The following items are prohibited and may be confiscated:

• Outside food and beverages
• Video cameras, audio recording equipment, and selfie sticks
• Hazardous materials, weapons, or any items deemed to pose a safety or security risk

5. What happens if I bring prohibited items? Event management reserves the right to confiscate prohibited items. Management assumes no responsibility for any confiscated belongings.

6. What are the guidelines for behavior at the event? All attendees must adhere to the following rules:

• Follow seating arrangements according to ticket categories.
• Do not enter the stage, approach performers, or cross restricted areas.
• Physical or verbal abuse toward staff, performers, or other attendees is strictly prohibited.
• Follow all instructions issued by event management and security. Failure to comply may result in removal from the venue without a refund.

7. Is there a dress code? Yes. A modest dress code must be observed.

Men are not permitted to wear sleeveless or revealing shirts, shorts, traditional thobes, or sandals.

Women are not permitted to wear transparent, short, or revealing clothing.

Management reserves the right to deny entry to any guest who does not comply with the dress code.

8. Can I leave the venue and re-enter later? No. Re-entry is not permitted. If you leave the venue during the event, you will need to purchase a new ticket to re-enter.

9. Are there restrictions on dancing or crowding? Yes. Dancing, large gatherings, and crowding on the premises are prohibited.

10. Are we responsible for injuries or lost belongings? No. Event management assumes no responsibility for injuries, death, or the loss or theft of personal belongings. Please take care of your valuables at all times.

11. What about parking? A designated parking area is available. Event management assumes no responsibility for vehicles, damage, theft, or accidents occurring in the parking area.

12. Can I appear in media or event documentation? Yes. By attending the event, you acknowledge that you may appear in photographs, videos, or audio recordings captured during the event and published across various media platforms.

13. What happens if the event is canceled or postponed? Refunds are available only in specific circumstances, including force majeure events such as earthquakes, fires, floods, or other circumstances beyond the organizer’s reasonable control.

Refund requests must be submitted within 24 hours of the cancellation announcement. Approved refunds will be processed through the original payment method used for the purchase.

14. Can tickets be replaced or used for another event? No. Tickets cannot be exchanged, replaced, or used for another event.

15. What happens if I purchase the wrong ticket category? Ticket categories are subject to their stated eligibility requirements. For example:

• Ladies’ tickets are exclusively for women. If a Ladies’ ticket is purchased by a man, entry will be denied.
• Tickets designated as “Family Only” may only be used by guests who meet the stated eligibility requirements.

Guests who purchase an incorrect ticket category may be denied entry without a refund.

16. Can I purchase tickets at the gate? Tickets are available through the PassTickets website or app. Gate purchases, when available, are subject to an additional fee of SAR 100.

17. Are security inspections allowed? Yes. Security personnel reserve the right to conduct routine inspections of guests and their belongings to maintain the safety and security of the event.